Privacy Policy

Last updated: April 28, 2026

1. Information We Collect

1.1 Information You Provide

  • Account information: name, email address, and password when you create an account.
  • Billing information: payment details processed by our payment provider (Lemon Squeezy). We do not store your full credit card number.
  • Glossary entries: custom terms and translations you save for consistent use.
  • Feedback: messages you submit through our feedback form or email.

1.2 Information Collected Automatically

  • Usage data: number of translation requests, character counts, and quota usage for billing and rate-limiting purposes.
  • Device information: operating system version and app version for compatibility and debugging.
  • Crash reports: anonymous error logs to help us fix bugs and improve stability.

1.3 Information We Do NOT Collect

  • We do not log, store, or persist the text you translate. Your input text is sent to the AI model via our servers, processed, and immediately discarded. It is never written to our databases or logs.

2. How We Use Your Information

  • To provide and maintain the TransKey service.
  • To process payments and manage subscriptions.
  • To enforce rate limits and quota tracking.
  • To send important service notifications (e.g., billing issues, security alerts).
  • To respond to your support requests and feedback.
  • To improve the app through anonymous usage analytics and crash reporting.

3. Third-Party Services

3.1 AI Model Providers

Translation requests are forwarded to third-party AI providers (including but not limited to Meta, Anthropic, and Google). These providers process the text temporarily to generate translations. We recommend reviewing their respective privacy policies:

3.2 Payment Processing

Payments are processed by Lemon Squeezy. We do not collect or store your full credit card information. Lemon Squeezy handles all payment data in compliance with PCI-DSS standards.

3.3 Authentication

If you sign in with Google, we receive only your name and email from Google. Google authentication is governed by Google's Privacy Policy.

4. Data Storage & Security

  • Account data is stored on secure servers with encryption in transit (TLS) and at rest.
  • Passwords are hashed using industry-standard algorithms and never stored in plaintext.
  • We restrict access to personal data to authorized personnel who need it for operations or security.
  • While we take reasonable measures to protect your data, no system is completely secure. We encourage you to use a strong, unique password.

5. Data Retention

  • Account data: retained while your account is active. Deleted within 30 days of account deletion.
  • Translation text: never stored — processed in real-time and immediately discarded.
  • Glossary entries: retained until you delete them or delete your account.
  • Usage logs: anonymized and aggregated after 90 days; raw logs deleted within 90 days.
  • Crash reports: retained for up to 90 days.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data.
  • Export your data in a portable format.
  • Object to or restrict processing of your data.
  • Withdraw consent at any time (where processing is based on consent).

To exercise any of these rights, contact us at transkey.admin@gmail.com.

7. Children's Privacy

TransKey is not intended for children under 13. We do not knowingly collect personal information from children. If we learn that we have collected data from a child under 13, we will delete it promptly.

8. International Transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place, including standard contractual clauses and compliance with applicable data protection laws.

9. Cookies

We use minimal cookies necessary for authentication and session management. We do not use tracking cookies or sell data to advertisers. Our website may set:

  • Session cookies: to keep you logged in.
  • CSRF tokens: for security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of TransKey after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: transkey.admin@gmail.com